FAQ

To ensure every guest enjoys a clean, comfortable, and family-friendly camping experience, please note the following:

• No smoking or vaping inside the camper

• No pets allowed

• Please treat the camper with care and respect

Our goal is to provide a fresh, well-maintained camper for every rental. We appreciate your help in keeping it clean and ready for future guests.

Rental Policies

Please read before booking. By completing a reservation, you agree to all terms below.

Renter Requirements

Valid government-issued photo ID required at delivery, primary renter must be +21

Renter is responsible for all guests and camper condition

Minimum stay: 3 nights

Booking & Payment

$500 security deposit due 10 days before check-in

Security deposit refunded within 7 business days after pickup

Cancellation Policy

Cancel 30+ days before pickup: Full refund of rental fees (excluding booking/service fees).

Cancel 8–30 days before pickup: 50% of the nightly rental amount is non-refundable.

Cancel 7 days or less before pickup: The full nightly rental amount is non-refundable.

We recommend purchasing travel insurance for added peace of mind in case your plans change.

Delivery & Pickup

Delivery & setup by 4:00 PM on check-in day

Pickup at 11:00 AM on checkout day

Late fee will occur starting 15 minutes after owner arrives if camper is not ready for departure.

At 30 minutes after owner arrival, $100 fee will occur

Early/late adjustments may be possible but depend entirely on campground rules and availability. We do not control campground timing, but we’ll always try to help when possible.

Occupancy & Guest Rules

Maximum occupancy: 5 guests

Renter is responsible for all guest behavior

Must follow campground rules and local regulations

Violations may result in termination without refund

Cleaning Standards

Camper delivered clean and ready to use

Please remove trash, food, and belongings before pickup

Dishes washed, surfaces wiped, floors swept

Additional cleaning fee up to $250 may apply for excessive cleaning time needed

We take care of all waste tank dumping for you—no mess, no hassle.

Pet Policy

No pets, non negotiable.

Unauthorized pets = loss of deposit + $500 additional cleaning fee

Smoking Policy

No smoking inside (including vaping or marijuana)

Residual smell of smoke in the camper will result in additional cleaning fee

Smoking outside allowed if campground permits

$250 minimum cleaning fee for any violation

Security Deposit & Damage

$500 refundable deposit due 14 days before stay

The security deposit may be used at the owner’s discretion to cover any damage beyond normal wear and tear, including but not limited to broken, missing, or abused items; stains, odors, or excessive wear; equipment or fixtures that require repair or replacement; and any additional cleaning needed to return the camper to its original condition. This includes both interior and exterior components of the camper, accessories, and provided equipment. The renter is responsible for all costs that exceed normal use, and any damages exceeding the deposit amount will be billed to the renter directly.

Deposit returned within 7 business days if no issues

Damage beyond $500 will be invoiced and is due within 14 days

Damage & Liability

Renter is financially responsible for all damage to the camper, equipment, or accessories beyond normal wear and tear. Normal wear and tear does not include stains, odors, broken fixtures, torn materials, damaged awning, or misuse-related damage.

Renter is also responsible for any damage caused by guests, pets, or unauthorized use.

Security deposit may be used at the owner’s discretion to repair or replace damaged, broken, missing, or excessively worn items. Any damage exceeding the security deposit will be billed to the renter and is due within 14 days.

Camper use involves inherent risks, including but not limited to propane use, electrical hookups, and outdoor/weather conditions. These risks are assumed by the renter and all guests.

Owner is not liable for injury, loss, theft, or damage to personal belongings during the rental period, except where caused by gross negligence or willful misconduct.

Liability is limited to the total rental fees paid or $1,000, whichever is greater (excluding deposits), where permitted by law.

Renter agrees to indemnify and hold harmless the owner from any claims, damages, or liabilities arising from renter or guest use, misuse, or violation of rental terms.

Weather & Force Majeure Policy

By booking this rental, the renter acknowledges and agrees to the following terms.

1. Weather During Rental

No refunds or credits will be issued for weather conditions occurring during the rental period, including but not limited to rain, storms, temperature changes, or discomfort-related conditions. Weather is a known and accepted risk of camping and RV use.

2. Inability to Provide Rental (Force Majeure)

If the owner is unable to deliver or fulfill the reservation due to circumstances beyond reasonable control, including but not limited to severe weather, illness, mechanical or equipment failure, campground restrictions or closures, or government/emergency orders, the owner will notify the renter as soon as reasonably possible.

In such cases, the owner will first attempt to reschedule the reservation at mutually available dates.

If rescheduling is not possible, the renter will receive a refund of all amounts paid minus a $250 non-refundable administrative and reservation processing fee.

3. Campground Closures or Evacuations

Campground closures, evacuations, or emergency orders will be handled on a case-by-case basis. The primary remedy will be rescheduling when available. If rescheduling is not possible, the force majeure refund terms above will apply.

4. Sole Remedy

The remedies described in this section (rescheduling or refund minus the administrative fee, where applicable) are the renter’s sole and exclusive remedies for cancellation or non-performance due to force majeure events.